Customer Service Representative

**Who we are.** We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. **What we offer.** As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can: - **Make a Professional Impact** – Build your career where it matters and protect lives in the community where you live, work, and play - **Enjoy Workplace Flexibility** – Experience flexibility in how you work so you can be your best self for you and Georgia Residents - **Work with a Dynamic and Diverse Team**– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths - **Achieve Career Longevity** – Countless opportunities for continuous learning/development that support a long-term career - **Take Part in a Hands-on Working Culture** – Unique culture of active engagement and problem-solving, no matter your role - **Feel Pride in Where you Work** – Be part of making an impact in public health alongside dedicated people just like you **Come join our team!** As a Customer Service Representative at the Jones County Health Department, you will join a dedicated group of public health professionals working to protect the health and well-being of communities across the state by supporting vital public health initiatives. This role offers the opportunity to make a meaningful impact, a great schedule, and a healthy work-life balance, allowing you to grow your career while maintaining time for what matters most to you. ***This is a full-time, in-person position at the Jones County Health Department in Gray, Georgia, where you'll play an important role in serving the local community.*** Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. **Primary Duties & Responsibilities** - Answer phones promptly, schedule appointments efficiently, and contact clients to confirm upcoming visits. - Coordinate and manage client appointments while verifying demographics, eligibility, insurance coverage, and required documentation. - Maintain accurate, confidential client records using EHR and scheduling systems in compliance with HIPAA regulations. - Collect and process client fees, issue receipts, and maintain accurate financial records. - Support nursing and clinical staff by preparing paperwork and assisting with daily front desk operations. - Perform administrative and clerical duties including data entry, filing, scanning, and preparation of routine reports. - Provide exceptional customer service. - Serve as the Emergency Preparedness (EP) Coordinator, assisting with compliance and preparedness initiatives. - Prepare and maintain Board of Health (BOH) meeting agendas, minutes, and related documentation. - Coordinate inventory logistics, including tracking, ordering, receiving, and distribution of supplies. - Perform a variety of administrative and operational duties to support departmental functions. - Complete other duties and special projects as assigned by the supervisor. High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and help employees…