Customer Service Representative

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned. - Forge strong customer relationships by being an engaged resource for their projects and problems - Respond with a sense of urgency and clarity to customer requests - Establish and communicate lead times - Create job sequences for production and subcontracts, based on estimate. - Maximize profit while balancing customer price acceptance - In coordination with sales, coordinate pre project services such as new concept design - Manage pre-production steps and the order entry process to ensure details regarding customer requirements are accurately communicated to manufacturing - Actively participate in production meetings as a customer advocate - Check proofs for accuracy when sending out for approval - Communicate customer approvals to ensure work quickly transitions to production - Coordinate and communicate fulfillment requirements resulting in a seamless client experience - Coordinate client-supplied information for kitting projects analyzing detail to ensure accuracy **Requirements:** - 2-year degree or equivalent experience in the print or business field. - Printing experience preferred (litho, digital, screen) - Understanding of manufacturing and job shop work environment - Competent in Microsoft Office (Proficiency in Excel) - Detail oriented with a service/sales aptitude - Ability to multitask - Strong commitment to accountability - Computer and business writing competency - Results and detail oriented, demonstrates a sense of urgency, good communications skills, and ability to work as a team ALL A MUST