Customer Service Representative - Entry Level

We're hiring a **Customer Service Representative** to join our fast-growing **event marketing agency**. In this client-facing role, you'll provide outstanding customer support, assist event attendees, and help create memorable live event experiences. If you enjoy working with people, thrive in a fast-paced environment, and are looking for a career with advancement opportunities, we'd love to hear from you. ## Key Responsibilities As a **Customer Service Representative**, you will: - Serve as the primary point of contact for clients, customers, and event attendees via phone, email, and digital communication channels. - Deliver exceptional customer service by answering questions, resolving concerns, and providing accurate event information. - Assist guests with event registration, schedules, venue directions, ticketing, and general event support. - Build strong client relationships by providing personalized service and ensuring customer satisfaction. - Resolve customer issues professionally while maintaining a positive brand experience. - Coordinate with event management, marketing, and operations teams to ensure successful event execution. - Communicate event updates, schedule changes, promotions, and important announcements. - Maintain accurate customer records and document interactions using company systems. - Represent the company with professionalism, enthusiasm, and a customer-first approach. - Support brand promotions, community events, and experiential marketing campaigns as needed. ## Qualifications We're looking for candidates who have: - Excellent verbal and written communication skills. - Strong customer service and interpersonal skills. - Outstanding problem-solving and conflict-resolution abilities. - The ability to multitask and stay organized in a fast-paced environment. - A positive attitude and genuine passion for helping customers. - Strong attention to detail and commitment to delivering an exceptional customer experience. - Basic computer proficiency and comfort learning new software. - Previous experience in customer service, retail, hospitality, client services, event support, call center, or administrative support is a plus, but not required. ## Why Join Our Team? - Competitive pay with performance-based bonuses and advancement opportunities. - Paid training and ongoing professional development. - Clear career growth within a rapidly expanding event marketing company. - Collaborative, supportive, and energetic team environment. - Opportunity to work at exciting live events, promotional campaigns, and community activations. - Build valuable experience in customer service, client relations, event marketing, brand promotions, and event coordination. - Gain transferable skills that can lead to leadership and management opportunities.