Customer Service Representative

## Overview ## Job Summary The Customer Service Representative serves as a liaison and advocate for our customers by providing outstanding service and support. This role is responsible for helping customers with their plumbing service needs, answering questions about products and services, resolving concerns, and ensuring a positive customer experience through accuracy, efficiency, and genuine care. ## Description # Customer Service Representative **Location:** Headquarters **Department:** Customer Service **Reports To:** Customer Service Manager **Status:** Hourly, Non-Exempt ## ## About Delta Mechanical At Delta Mechanical, our core values guide everything we do: - People First - Act with Integrity - Evolve - Customer Service - Own the Solution ## ## Job Summary The Customer Service Representative serves as a liaison and advocate for our customers by providing outstanding service and support. This role is responsible for helping customers with their plumbing service needs, answering questions about products and services, resolving concerns, and ensuring a positive customer experience through accuracy, efficiency, and genuine care. ## ## Key Responsibilities - Answer customer questions regarding products and services - Process customer purchase orders - Troubleshoot basic customer issues - Handle customer complaints professionally and effectively - Manage a high volume of inbound and outbound calls - Meet customer service team sales goals - Maintain accurate records of customer interactions and complaints - Respond to interdepartmental communications in a timely manner - Retain customers with future scheduled appointments - Ensure customer satisfaction regarding communication, workmanship, and service quality - Complete all required company training and compliance courses - Perform additional duties as assigned within the scope of the position ## ## Qualifications ### Education - High school diploma or equivalent preferred - Less than a high school education will be considered ### ### Experience - No prior experience required - Training provided - No supervisory responsibilities ### ### Licenses & Certifications - No specific licenses or certifications required ## ## Work Environment - Professional office environment - No exposure to adverse environmental conditions ## ## Why Join Delta Mechanical? At Delta Mechanical, we value our team members and provide opportunities for growth, development, and success. If you're passionate about helping customers, enjoy working in a team environment, and want to build a rewarding career, we'd love to hear from you. **Apply today and become part of a team that puts People First and Owns the Solution.** ## Requirements ## Required Skills & Abilities - Strong customer service and communication skills - Proficiency with Microsoft Word, Excel, Outlook, and Teams - Excellent organizational and time management skills - Ability to manage multiple priorities in a fast-paced environment - Strong problem-solving and analytical skills - Ability to work independently with minimal supervision - Ability to adapt to changing priorities and business needs - Sound judgment and decision-making abilities - Ability to maintain positive working relationships with coworkers and customers - Basic math skills - Ability to remain productive despite frequent interruptions - Commitment to professionalism and our company core values ## ## Physical Requirements This position involves primarily sedentary work in an office environment, including: - Sitting for extended periods - Frequent use of computers, keyboards, and phones - Repetitive hand and finger movements - Clear near vision for reading and computer work - Ability to communicate effectively in person and by telephone - Occasional lifting or moving of items up to 10 pounds