Customer Service Representative positions focus on delivering results in their domain. This page aggregates open Customer Service Representative roles and what employers typically expect.
Division: Koch Trucing Reports to: Koch Trucking Operations Manager (Dedicated) Employee Classification: Full Time Weekly Hours: 40 **Job Summary** The Customer Service Representative (Dedicated) is is responsible for updating active shipment information in the dispatch system, communicating load status to customers and internal teams, and resolving shipment issues. This role supports operational efficiency by maintaining accurate load tracking, **Essential Job Functions** • Keep the daily yard check updated throughout the day using Excel • Coordinate yard moves with Cummins personnel • Accurately process and update load status in the TMW dispatch system • Manage incoming customer orders and input them into the system • Communicate transportation information clearly using correct industry terminology • Interpret and act on carrier tracing reports • Update customers regularly on ETA status and any shipment issues • Email internal teams regarding tracing or load discrepancies using Microsoft Outlook • Identify and escalate potential issues to sales representatives and management **Secondary Job Functions** • Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public. • Cross training as required. • Perform additional duties and projects as assigned. **Qualifications** Required Education and Experience • High School diploma or GED • 1 year of customer service experience Preferred Education and Experience • Customer service experience in the transportation, logistics, or supply chain industry Essential Knowledge, Skills, and Abilities • Proficient with Windows-based software, including Excel, Outlook, and dispatch systems • Strong verbal and written communication skills • Ability to prioritize tasks in a dynamic environment • Solid problem-solving and decision-making abilities • Effective time management and organizational skills • Commitment to delivering high levels of customer service Physical Requirements • Ability to sit for up to 90% of the workday using a computer, phone, keyboard, and mouse • Ability to stand, walk, bend, and
Salary estimate
$21 – $28/yr
Provided by the employer.
Skills for this role
ExcelSalesCommunication
Resume tips for Customer Service Representative applicants
Lead with measurable achievements relevant to Customer Service Representative (numbers, scope, impact).
Mirror the exact keywords from the Customer Service Representative posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication).
Keep it to one page for early-career, two pages for senior Customer Service Representative candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Service Representative outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Service Representative problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Koch Companies
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