Customer Service Representative (CSR 1)

## Overview **Monthly Bonus Incentives** All eligible customer service representatives have the opportunity to earn up to $1300 additional monthly bonuses based on office performance. Offices should expect to earn a minimum of $500 per month in bonus incentives. **About Kinsmith** Kinsmith Finance has been offering traditional personal loans since 1944 with many convenient locations serving customers in Alabama, Georgia, South Carolina, and Tennessee. Our emphasis is on delivering high quality professional and personal service, ensuring satisfaction with each customer experience, and maintaining the highest level of integrity and trust in all that we do. We continually seek customer service-oriented, positive, and motivated professionals to join our team. We understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We encourage team members to develop professional skills that can lead to advancement within the Kinsmith Organization or even to prepare them for their next adventure elsewhere! ## Description Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service. As a Customer Service Representative, you’ll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts. **What You'll Do** - Greet and assist customers in person and by phone - Process loan applications and payments - Answer questions about accounts and loan options - Work with customers to find solutions if they become past due - Maintain accurate customer records - Work with your team to meet branch goals **What We’re Looking For** - Strong people and communication skills - Dependable and organized - Positive attitude and strong work ethic - Customer service or retail experience preferred **Why Work at Kinsmith** - Monthly performance bonuses up to $1300 - Paid training - Paid time off - Opportunities for promotion Many of our managers started as Customer Service Representatives. Qualified applicants should have: - Strong communication, organizational, and problem-solving skills. - Prior Finance, Retail, or Sales experience. - Ability to work beyond our standard weekday hours if necessary to meet business goals. - Basic Computer Proficiency - High school diploma or equivalent - Valid driver’s license, reliable personal transportation