Customer Service Representative positions focus on delivering results in their domain. This page aggregates open Customer Service Representative roles and what employers typically expect.
Clopay Corporation is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Customer Service Representative in our Madison, WI Distribution Center. In this position, the successful candidate will perform the following job responsibilities: - Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls. - Assist in pricing of quotes and orders under automation system controls. - Balance daily invoice edit. - Audit open order reports weekly. - Follow up on customers' claims for credit. - Manage all system invoicing on COD and open-term accounts. - Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes. - Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables. - Distribute all incoming and outgoing mail. - Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters. - Various administrative duties Job Requirements: - A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment. - Basic computer skills are required with a familiarity of Microsoft Office Products. - Previous clerical or office experience is beneficial. - Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan. Please visit our website at [www.clopaydoor.com](https://www.clopaydoor.com/) for more information about our company. EOE.
Salary estimate
$23 – $23/yr
Provided by the employer.
Skills for this role
AccountingAutomation
Resume tips for Customer Service Representative applicants
Lead with measurable achievements relevant to Customer Service Representative (numbers, scope, impact).
Mirror the exact keywords from the Customer Service Representative posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication).
Keep it to one page for early-career, two pages for senior Customer Service Representative candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Service Representative outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Service Representative problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Clopay Building Products
Clopay Building Products is actively hiring on Jobedly. Explore their open roles and what it's like to work there.