Customer Service Representative

### **Customer Service Representative** **Location:** Montrose, CO, 2200 Industrial Drive **Company:** Bruin Waste Management **About the Role:** Bruin Waste Management is seeking a motivated and detail-oriented **Customer Service Representative** to join our team. The ideal candidate is organized, professional, and passionate about providing exceptional service to our customers. This position plays a key role in assisting customers with setting up accounts, billing questions, and general inquiries while maintaining accuracy and professionalism in all interactions. * * * ### **Qualifications:** - High school diploma or equivalent required - Basic math, computer, and keyboarding skills - Legible handwriting and strong attention to detail - Excellent verbal and written communication skills, ***Spanish is a plus!*** - Exceptional interpersonal and organizational skills - Ability to handle multiple tasks simultaneously in a fast-paced environment - Must represent Bruin Waste in a professional and positive manner at all times - Must be able to obtain and maintain a valid **Colorado driver’s license** * * * ### **Key Responsibilities:** - Greet and assist customers promptly, politely, and professionally in person, by email, and by phone - Maintain confidentiality and accuracy of all customer records and accounts - Post payments, process deposits, and assist with managing billing cycles (monthly, quarterly, 28-day) - Prepare dispatch tickets, process delinquent notices, and resolve customer concerns effectively - Compose and distribute customer communications regarding service routes, pricing, or schedule updates - Maintain accurate and up-to-date office files, phone lists, and pricing sheets - Coordinate with IT to ensure system pricing accuracy - Process autopay and portal payments and run database reports to track services - Perform receptionist, telephone operator, and dispatcher duties as needed - Participate in company training and meetings; assist with staff training on customer communication - Support teamwork and collaboration across all departments to meet company goals * * * ### **Software Proficiency:** - Navusoft - Microsoft Excel, Word, Outlook, Teams - Adobe Acrobat - Google Maps * * * ### **Why Join Bruin Waste:** We pride ourselves on providing reliable, community-focused waste management services with integrity and professionalism. As part of our customer service team, you’ll help us maintain the strong relationships that make Bruin Waste a trusted local partner.