Customer Service Representative

#### **Customer Service Representative** Location: CSC Building, Mount Holly, NC Company: American & Efird (A&E) Job Type: Full-Time | Onsite Hours: Monday - Friday, 8:00am- 5:00pm **What You’ll Do** - Serve as the primary liaison between A&E and customers - Work safely in a fast-paced office environment - Process and manage customer orders accurately and efficiently - Respond to customer inquiries via phone, email, fax, or EDI systems - Provide administrative support to the Customer Service team - Maintain accurate records and ensure timely follow-up on requests - Collaborate with internal teams to meet customer needs - Perform additional duties as assigned based on business needs - Interact professionally and respectfully with team members, vendors, and visitors **What We’re Looking For** **Required Qualifications** - Minimum of 1 year of customer service experience (textile industry preferred) - Proficiency in Microsoft Office (Word, Excel, Outlook) - Strong data entry and 10-key skills with good basic math ability - Excellent verbal and written communication skills - High attention to detail with strong organizational skills - Self-motivated with the ability to manage multiple priorities - Ability to work both independently and in a team environment **Why Join American & Efird?** - Stable, full-time schedule (Monday–Friday) - Opportunity to work with a global leader in the textile industry - Collaborative team environment - Career growth potential **Additional Information** - Must successfully complete drug screening and background check - E-Verify Employer Equal Opportunity Employer / Veterans / Individuals with Disabilities American & Efird (A&E) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.