Customer Service Representative 1 & 3

| DEPT OF TRANSPORTATION *Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.**Check out a day in the life of our Motor Vehicle Division employees truly thriving! [CLICK HERE](https://vimeo.com/1116251291 "ADOT Pride of Public Service: MVD")!* | | --- | ### **Customer Service Representative 1 & 3** | Job Location: | | --- | #### Motor Vehicle Administration 4123 E. Valley Auto Drive #### Mesa, AZ 85206 | Posting Details: | | --- | #### Salary: $16.0424 - $18.0807 #### Grade: 13-16 Closing Date: July 20th, 2026 | Job Summary: | | --- | **Customer Service Representative 1:** This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is responsible for timeliness and accuracy of work products, security, and validation of documents. This position works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. **Customer Service Representative 3:** This is a customer service position working with the public to provide motor vehicle services including licensing, titles, testing, and permits at a local MVD field office. This position is also responsible for timeliness and accuracy of work products, security and validation of documents. This position works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. This position requires one year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically six months). | Job Duties: | | --- | **Customer Service Representative 1:** Learn to process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures. Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required. Learn to administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance. Learn to determine, collect, and evaluate fees, use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory. Learn and participate in process improvement activities, including the use and application of process improvement. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service. **Customer Service Representative 3:** Process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures. Answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required. Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance. Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory. Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service. | Knowledge, Skills & Abilities (KSAs): | | --- | **Knowledge of:** - The knowledge or ability to learn ADOT / MVD rules, regulations, processes, and proced…