Customer Service Rep (Part-Time)

**Job Summary:** This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment. **Key Responsibilities & Duties****:** **This position is part-time.** - Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries. - Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy. - Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies. - Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing. - Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software. - Follow up with customers throughout the resolution process to ensure satisfaction. - Route calls to the appropriate department when necessary, ensuring a seamless customer experience. - Assist in generating sales and upselling opportunities based on inbound customer inquiries. - Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers. - Ensure consistent communication between the company and customers to foster strong relationships. - Perform data entry, process cancellations, credits, and invoicing as needed. - Support additional call center functions and assume other duties as assigned. **Qualifications & Skills:** - Strong verbal and written communication skills with the ability to convey information clearly and professionally. - Previous customer service experience in a call center environment. - Bilingual in English & Spanish is a plus. - Ability to multi-task in a fast-paced, high-volume environment. - Strong problem-solving and conflict resolution skills. - Attention to detail and ability to work under frequent interruptions. - Experience using CRM systems and data entry tools. - Sound knowledge of customer service principles and best practices. - Ability to work independently and as part of a team. - High School diploma or equivalent required. **Work Environment & Physical Requirements:** - Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse. - Occasional lifting and moving up to 50 lbs. may be required. - Fast-paced environment with frequent customer interactions and problem resolution. **Benefits & Compensation:** - 401(k) with company match **Compensation: $21.00/hour**