Customer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. **JOB FUNCTIONS:** - Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system - Assesses customer need for additional products/services - Assesses customer compliance with physician orders - Answers questions and provides customer education regarding products/services - Documents calls in computerized record keeping system - Enters customer orders in computerized system - Verifies and updates demographic information such as address and telephone number in computerized records - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with coworkers and patients alike - help with the training of employees - calculate figures and amounts in reference to frequency and doses dispensed - apply common sense understanding to carry out oral and written instructions **Education & Experience:** - High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training - Computer entry Required - Must meet any licensing requirements necessary for specific location **Physical Demands:** This employee must occasionally lift and/or move up to 50 pounds.