Customer Service Rep

## Overview - DuraTech Industries is a growing global Printing Manufacturer located in La Crosse, Wisconsin. We have been manufacturing labels, overlays and metal nameplates for a variety of Original Equipment Manufacturers (OEMs) in the automotive, computer, electronics, industrial and medical markets for the past 45 years. As our company expands, we need talented, forward-thinking team members to add to our team. **We work hard at making a positive, challenging and engaging environment.** We respect and value our people and recognize their diversity as a source of creativity. We value loyalty, dedication, hard work and pride in workmanship. We dedicate ourselves to provide a safe and fun work environment; one that promotes open communication, teamwork, learning and community involvement. Our Team Members are our greatest asset; our leadership in the industries we serve has been achieved because our people are the best. **We are looking for a candidate to join our Customer Service team!** - Accurately processes requests for quotes and orders for the customer. - Channels work flow thru appropriate departments. - Provides follow-up on quotes and requests on a timely basis. - Communicates all appropriate information to key individuals effectively and in a timely manner. - Analyzes and delivers accurate pricing to the customer. - Monitors e-mails and phone calls. - Maintains customer records by updating account information. - Handles credit and quality related issues. - Monitors orders to ensure product is delivered in a timely fashion. - Maintains a neat and organized work area so others can easily access files and documentation when required. **Must Haves** - · High school diploma or equivalent required. - · Continued education in the customer service area preferred. - · Minimum one year customer service-related experience required. **Skills and abilities crucial to success in this role include:** - Excellent verbal and written communication skills including the use of proper grammar, punctuation, spelling, and clarity in the meaning and intent. - Works effectively as a team player, helping others when needed. - Ability to work with demanding customers. - Ability to work with others to meet tight deadlines. - Ability to learn quickly and become proficient with in-house software applications. - Ability to multi-task and maintain a manageable workload by efficiently utilizing available time and tools. - Ability to work proficiently in Outlook, Excel, and Word. - Ability to work independently without continued support from others. **DuraTech team members enjoy a variety of benefits:** - PTO accrual from hire date with bonus hours at hire - Health, dental, and vision options - Company paid life insurance for all team members and their eligible dependents - Supplemental accident, cancer and critical illness insurance - Short and long-term disability - Flexible spending accounts - Education reimbursement program - 401k retirement plan with company match available the first of the quarter following the hire date - Referral program with the opportunity to receive $1500 in bonuses - Reduced MTU monthly bus passes - Nine (9) paid holidays at hire - Bonus PTO day on your anniversary each year - $25 gift card on your birthday - Employee wellness program with gym reimbursements, lunch and learns, community wellness garden and more! - Social events throughout the year - Community involvement activities ## Description The Customer Service Representative will be responsible for servicing and managing designated accounts including processing customer quote requests, entering purchase orders, maintaining customer records and serving as a liaison between the customer and DuraTech. This person will communicate and coordinate with both customers and departments within DuraTech to support the flow of quotes and orders.