CUSTOMER SERVICE REP (13242)

**Job Summary:** - Assist patients with billing issues and/or inquires plus work to bring any problems to a favorable resolution. - Act as liaison between PBO and outside vendors and address issues such that productivity is maximized for both. - Process bankruptcy and estate accounts and fill requests for itemized bills in a prompt, timely and accurate manner. - Prepare and file refund requests. - Accurately and thoroughly document pertinent events regarding the handling of the account including researching prior accounts. - Post payments and contractual to appropriate patient accounts and move balances to patient balance or secondary insurance as required. - Balance deposits to Cerner and/or CPSI posting daily and reconcile any discrepancies. - Demonstrate and encourage team behavior and exceptional patient/guest experiences. - Uphold and promote patient safety and quality. **Education:** High school diploma or equivalent. Certification or experience in medical billing. **Experience:** One year working in medical billing. Certification by the National Academy of Ambulance Coding preferred. **Additional Skills/Abilities:** Excellent customer service skills and computer skills required. Must be familiar with basic human anatomy. Will obtain and maintain NAAC certification within one year of hire date.