Customer Service Rep(02964) - 147 E Bethalto

## Job Description We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service. - Answer incoming phone calls professionally and efficiently - Take accurate customer orders and input them into our system - Process cash transactions and handle payments securely - Provide exceptional customer service, addressing inquiries and resolving issues - Collaborate with team members to ensure timely order fulfillment - Maintain a clean and organized work environment - Assist with various tasks as needed, including food preparation and packaging - Lift and move items weighing up to 25 lbs. when required - Adapt to changing priorities and maintain flexibility in work schedule - Contribute to a positive team atmosphere and uphold company values ## Qualifications - Excellent communication skills, both verbal and written - Strong customer service orientation with a friendly and professional demeanor - Ability to multitask efficiently in a fast-paced environment - Basic computer proficiency for order entry and processing - Cash handling experience and basic math skills - Flexibility to work weekends, holidays, and various shifts as needed - Physical ability to stand for extended periods and lift up to 25 lbs. - Strong attention to detail and accuracy in order taking and processing - Ability to remain calm and composed under pressure - Team player with a positive attitude and willingness to learn - High school diploma or equivalent preferred - Previous customer service experience is a plus - Knowledge of the food service industry is beneficial but not required