Customer Service Rep(02935) - 9785 Hayden Dr.

## Job Description We are seeking a friendly and efficient Customer Service Representative to join our team at our Mascoutah, United States location. As the first point of contact for our customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service. - Answer incoming phone calls promptly and professionally - Take accurate food orders and input them into our ordering system - Process cash and card transactions efficiently - Provide exceptional customer service, addressing inquiries and resolving issues - Assist in pizza preparation as needed - Maintain a clean and organized work environment - Collaborate with team members to ensure timely order fulfillment - Handle multiple tasks simultaneously during busy periods - Lift and move items weighing up to 25 lbs. - Adhere to all company policies and food safety regulations ## Qualifications - Excellent phone communication and customer service skills - Ability to take accurate orders and handle cash transactions - Basic computer skills and familiarity with point-of-sale systems - Strong multitasking abilities and efficiency in a fast-paced environment - Flexibility to work various shifts, including weekends and holidays - Physical ability to stand for extended periods and lift up to 25 lbs. - Positive attitude and team-oriented mindset - Attention to detail and ability to follow directions precisely - Stress management skills and ability to remain calm under pressure - Food handling certification (preferred, or willingness to obtain) - High school diploma or equivalent (preferred) - Previous customer service experience is a plus, but not required ## Additional Information All your information will be kept confidential according to EEO guidelines.