Customer Service Rep (02729)- 3108 S Kingshighway

## Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! ## Job Description We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction. - Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner - Address and resolve customer complaints and concerns with empathy and efficiency - Process orders, refunds, and exchanges accurately and promptly - Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers - Collaborate with other departments to ensure customer issues are fully resolved - Document customer interactions and update customer records in our service software - Identify and escalate complex issues to appropriate team members or management when necessary - Contribute to maintaining a positive and supportive team environment ## Qualifications - Excellent verbal and written communication skills with the ability to convey information clearly and effectively - Strong problem-solving abilities and a proactive approach to addressing customer needs - Proficiency in customer service software and basic computer skills - Ability to multitask and prioritize in a fast-paced environment - Demonstrated empathy and patience when dealing with challenging situations - High school diploma or equivalent - Previous customer service experience preferred - Ability to work flexible hours, including weekends and holidays as needed - Strong attention to detail and accuracy in data entry and order processing ## Additional Information **BENEFITS** - Flexible Hours - Competitive wages - Employee discount on all food items - Advancement opportunities - Paid Training - Incredible Bonus Structure **FULL TIME DRIVERS BENEFITS (in addition to above benefits):** - Offered Health, Dental & Vision Insurance after 60 days of employment - Voluntary accident coverage/Critical illness coverage - Flexible Spending Accounts - Ability to contribute to a 401(k)