Customer Service Rep (01469)- 3200 Kristin Way

## Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! ## Job Description We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude. - Answer incoming customer calls, emails, and chat messages in a timely and professional manner - Provide accurate information about our products and services - Process orders, refunds, and exchanges efficiently - Identify and escalate complex issues to appropriate departments - Maintain detailed records of customer interactions and transactions - Collaborate with team members to ensure customer satisfaction - Stay updated on company policies, products, and services - Participate in ongoing training and development programs - Contribute to a positive work environment by supporting team goals ## Qualifications - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Proficiency in customer service software and basic computer skills - Ability to multitask and prioritize in a fast-paced environment - Patient and empathetic approach to customer interactions - Previous customer service experience preferred - High school diploma or equivalent - Ability to work flexible hours, including weekends and holidays as needed - Strong team player with a positive attitude ## Additional Information **BENEFITS** - Flexible Hours - Competitive wages - Employee discount on all food items - Advancement opportunities - Paid Training - Incredible Bonus Structure **FULL TIME DRIVERS BENEFITS (in addition to above benefits):** - Offered Health, Dental & Vision Insurance after 60 days of employment - Voluntary accident coverage/Critical illness coverage - Flexible Spending Accounts - Ability to contribute to a 401(k)