Customer Service Rep (01448) 716 E. Broadway

## Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! ## Job Description Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers. - Answer incoming customer calls, emails, and chat messages promptly and professionally - Resolve customer inquiries, complaints, and issues with patience and a positive attitude - Process orders, refunds, and exchanges accurately and efficiently - Maintain up-to-date knowledge of products, services, and company policies - Collaborate with other departments to ensure customer satisfaction - Document customer interactions and update account information in our customer service software - Identify and escalate complex issues to appropriate team members or supervisors - Provide personalized solutions to meet individual customer needs - Contribute to a supportive team environment and assist colleagues when needed ## Qualifications - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Active listening skills and the ability to empathize with customers - Patience and the ability to remain calm in challenging situations - Efficient time management and multitasking capabilities - Proficiency in basic computer skills and customer service software - High school diploma or equivalent - Previous customer service experience preferred - Customer service certifications are a plus - Ability to work in a fast-paced, dynamic environment - Team player with a positive attitude and willingness to learn ## Additional Information **BENEFITS** - Flexible Hours - Competitive wages - Employee discount on all food items - Advancement opportunities - Paid Training **FULL TIME DRIVERS BENEFITS (in addition to above benefits):** - Offered Health, Dental & Vision Insurance after 60 days of employment - Voluntary accident coverage/Critical illness coverage - Flexible Spending Accounts - Ability to contribute to a 401(k)