Customer Service Pricing & Finance Specialist

**Position Summary:** Responsible for advanced functions within Gowan’s Customer Service department. This role requires advanced problem-solving abilities, strong communication skills, and meticulous attention to detail. The specialist will serve as a key resource for Gowan's product managers, sales professionals, and internal Supply Chain and Finance functions, while providing backup to other Customer Service Representatives as needed. **Job Status:** - Full-Time - Salaried - Exempt **Role Responsibilities:** - Enter all budget prices, discounts, and rebates for GUSA and GAC. - Maintain and update actual prices, discounts, and rebates for GUSA and GAC. - Input and manage budget and actual transfer prices for inter-company transactions. - Set up special programs in E1 for sales processing and communicate updates to the customer service group. - Collaborate with Product Managers to improve processes and retrieveaccurateinformation. - Work closely with the customer service team to manage day-to-day changes in pricing, programs, and corrections. - Create adjusting entries as needed, in collaboration with the finance department. - Code TAP invoices for storage and handling for accounting purposes. - Distribute andmaintainprice update sheets for Product Managers. - Produce andmaintaindistributor price sheets. - Assistaccounting in closing and opening monthly periods,accruingrebates, and other procedures. - Troubleshoot and resolve order problems. - Provide backup order entry as needed. - Offer support to other departmental needs asrequired. **Required Knowledge, Skills, and Abilities:** - Proficient in Gowan’s E1 computer system and other business software. - Strong oral and written communication skills. - Demonstrated ability to manage simultaneous urgent tasks. - Willingness to work collaboratively with a wide range of people. - Highly organized, self-directed, and motivated. - Ability to multitask and perform well during peak periods. - Positiveattitude toward learning and improving processes. - Ability toassistand lead the department with guidance from the manager. **Required Professional Qualifications and Abilities:** - Bachelor’s degree in Business Administration or Supply Chain Managementpreferred but not mandatory. - Proficiencyin a second language is an advantage. - Ability to perform some analyticallogisticsduties. - Successful candidates willbe requiredto show proof that they can legally work in the United States. **Job Expectations / Working Conditions:** - Able to work regular office hours. - Ability to multi-task and stay organized in a fast-paced office environment. - Capable of working for extended periods at a computer workstation. - Travel is infrequentbutmay berequired. **Physical Demands:** - Able to work for prolonged periods in front of a computer. - Ability to multitask efficiently in a fast-paced office environment. - Minimal travelrequired, butmay be needed for occasional work-related purposes.