Customer Service Patient Representative - Outbound

## Description **Outbound Customer Service Patient Representatives provides a high level of customer service by placing outbound calls and generating appointments by using warm leads and occasional cold calls in a premier professional contact center.** **Key Responsibilities:** - Outbound calling on assigned warm and new potential leads - Scheduling patient appointments using a call script for multiple types of leads - Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system - Answer returned inbound calls as needed after initial outbound contact - Maintain quality service by following organizational standard operating procedures - Overcome objections and hesitation with confidence and professionalism - Use probing questions to identify patient needs and opportunities - Maintain and exceed daily, weekly and monthly appointment (conversion) quotas - Learn and understands basic industry knowledge - Collaborate with Patient-Facing Clinical staff and hearing care professionals - Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers - Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity **Requirements:** - Must reside in the US - Must have experience and success in outbound calling/telemarketing experience - Minimum of 6 months call center experience or equivalent - Track record of over-achieving quota - Strong phone presence with proven ability to initiate conversations and manage a high volume of outbound calls (150+ daily) - Previous sales, appointment setting, or retention experience - Track record of over-achieving daily, weekly, and monthly quotas - Highly motivated with a willingness to be coached - Ability to multitask and manage time in a fast-paced environment - Resilient and able to handle rejection and objection professionally - Intermediate MS Word and Excel working knowledge - Proficient order entry speed - Team Player - Computer savvy - Must have a flexible schedule - Must be passionate about success and self sufficient - Professional telephone etiquette - Must reside in the United States **Skills:** - Multitask using various applications simultaneously - Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers - Excellent interpersonal communication skills - Ability to multitask and manage time in a fast-paced environment - Telemarketing / Sales - Skilled in handling objections and rejection - Professional telephone etiquette skills - High proficiency with written correspondence - Highly motivated and receptive to coaching - Strong problem-solving and organizational skills - Self-sufficient and passionate about success **Additional Responsibilities:** · May take on additional responsibilities and tasks to support the growth and success of the team and organization. **Schedule:** · 40 hours per week, Monday – Friday between the hours of 8:00 a.m. and 8:00 p.m. based on contact center needs. Every other Saturday with one day off between Monday and Friday. **Compensation:** $17.00 - $ 24.00 an hour based on location and experience. Must reside in the US. - Base plus Commission eligible - We value our team members and strive to offer fair, competitive pay. Compensation for this position is determined by experience, and aligned with local markets where the role is based.