Customer Service Operations Assistant

**Customer Service Operations Assistant** **Kenosha Branch** **12355 Uline Way, Kenosha, WI 53144** Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you’ll help streamline processes and provide vital support to enhance Customer Service operations. **Careers Packed with Potential.** Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. **Position Responsibilities** - Lead collaboration with other teams to address challenges, improve processes and share insights to improve Customer Service Operations. - Maintain our Customer Service policy and procedure database, reviewing content to ensure accurate documentation. - Develop and update customer response templates across multiple platforms that help teams deliver fast and consistent support. - Manage holiday calendars and systems, ensuring accuracy and timeliness. - Handle Customer Service communications, including writing weekly department announcements and responding to inquiries in the team email inbox. **Minimum Requirements** - High school diploma or equivalent. Bachelor's degree **preferred.** - 2+ years of customer service experience. Prior leadership experience is **preferred.** - Proficiency in Microsoft Office. - Strong communication, organizational and time management skills. **Benefits** - Complete health insurance coverage and 401(k) with 6% employer match that starts day one! - Multiple bonus programs. - Paid holidays and generous paid time off. - Tuition Assistance Program that covers professional continuing education. **Employee Perks** - Café featuring affordable daily meal options from local restaurants. - On-site fitness center and beautifully maintained walking paths. - Best-in-class, clean, modern facilities. **About Uline** Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-CB2 #CORP (#IN-PPCS) #ZR-HQCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore [Uline.jobs](https://www.uline.jobs/#working-here) to learn more!