Customer Service-Medical Billing Department

**Customer Service Representative – Patient Accounts** **Job Type:** Full-time **Join the Bayview Physicians Group Billing Team!** Bayview Physicians Group is one of the largest and fastest-growing outpatient multi-specialty medical groups in Hampton Roads. We believe that strong patient relationships are the foundation of exceptional healthcare, and our team members play an important role in creating a positive experience for every patient. If you enjoy helping others, providing outstanding customer service, and working in a supportive, team-oriented environment, we'd love to hear from you! We offer competitive benefits, opportunities for growth, and on-the-job training for motivated individuals looking to build a career in healthcare. **What You'll Do** As a Customer Service Representative, you'll serve as an important resource for our patients by providing friendly, professional assistance with their billing questions and account needs. **Responsibilities include:** - Answer incoming multi-line phone calls professionally and courteously. - Assist patients with billing questions and payment inquiries. - Process payments securely over the phone. - Update patient demographic and insurance information. - Review patient account balances and explain charges. - Resolve billing concerns and account disputes with empathy and professionalism. - Work Accounts Receivable to help resolve outstanding balances. - Navigate the electronic health record (EHR) system accurately and efficiently. - Maintain patient confidentiality while delivering exceptional customer service. **What We're Looking For** - Excellent customer service and communication skills. - Strong telephone etiquette and active listening abilities. - Positive attitude with a commitment to helping others. - Ability to work both independently and as part of a collaborative team. - Strong organizational skills and attention to detail. - Basic computer proficiency and familiarity with standard office equipment. - Medical office experience is helpful but not required. **Education & Experience** - Minimum of one year of customer service experience required. - Call center experience is preferred. - Medical office or healthcare experience is a plus. - We are happy to train the right candidate who is eager to learn and grow. **Why Bayview Physicians Group?** - Supportive and collaborative work environment - On-the-job training and career development opportunities - Opportunity to make a meaningful difference in patients' healthcare experience every day - Competitive benefits package for full-time employees - **Competitive pay:** $15.50–$27/hour. Actual pay depends on specialty, experience, schedule and job duties