Customer Service & Inside Sales Representative - Truex

We offer a professional but down-to-earth office environment and are looking for someone interested in a long-term position who wants to become a reliable part of the team. **Key Responsibilities** - Respond to customer inquiries via phone, email, and chat in a professional, helpful and timely manner - Prepare quotes and process customer orders accurately using our ERP system - Provide solutions to customers and answer complex questions on products and services. - Resolve customer concerns and escalate issues when necessary - Track and manage orders and follow-through to ensure timely and accurate fulfillment - Provide product information, pricing, order status and assist customers in selecting appropriate products for their applications - Coordinate and communicate with the manufacturing team regarding production and to ensure timely shipment of orders - Manage and grow existing accounts as well as prospect for new business. - Content creation and managing social media and online reputation functions. **Education and/or Work Experience Requirements:** **Qualifications** - High school diploma or equivalent required; associate degree preferred - 1–3 years of customer service or sales support experience preferred - Strong verbal and written communication skills - Proficient in Microsoft Office and customer management systems - Ability to multitask and prioritize effectively - Strong problem-solving and organizational skills - Positive attitude and team-oriented mindset **Work Schedule & Pay** - Hourly position; overtime may be required based on business needs - Typical schedule: Monday–Friday, standard business hours - Compensation based on experience and qualifications **Preferred Skills** - Experience in a manufacturing or distribution environment **Physical Requirements:** - Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. - Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards - Must be able to lift and carry up to 25 lbs - Ability to sit and work at a computer for extended periods - Must be able to talk, listen and speak clearly on telephone **Work Life Balance Eligibility:** On-site