Customer Service Hiring Event

**Customer Service Hiring Event** **Pay from $26 to $38 per hour with significant growth and earning potential!** Take your Customer Service career to the next level at Uline! From impressive employee benefits to strong training and development, we are committed to your long-term success. Join the team behind the legendary service our customers love - sign up to interview at Uline’s upcoming hiring event! **Date:** Thursday, July 30th **Time:** 1 PM to 3 PM **Positions:** - Customer Service Representative - English and Bilingual Spanish Openings Available! - Customer Service Representative - Overnights - Customer Service Team Lead - English and Bilingual Spanish Openings Available! - Customer Service Management Trainee **Location:** 12354 Uline Way, Kenosha, WI 53144 **Recognized on Forbes list of America's Best Large Employers four years in a row!** **Registration is preferred, but walk-ins are welcome.** 24/7 operation - Various shifts available with set schedules. **Translation assistance is not offered.** Must be proficient in English to follow verbal and written instructions and safety policies. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Why Customer Service at Uline?** - **Learn:** In-depth training helps you sharpen communication and problem-solving skills. - **Develop:** Our professional environment offers one-on-one peer mentoring and room to grow in your career. - **Connect:** Build strong relationships in our collaborative in-person setting with regular team events. **Customer Service Representative** **Days** - From $27 to $32 per hour - includes $2 shift differential **Overnights** - From $29 to $34 per hour - includes $4 shift differential **Bilingual Spanish** - From $26 to $30 per hour - must be fluent in verbal and written forms **Position Responsibilities / Minimum Requirements** - Process customer orders, make product recommendations and handle account inquiries using world-class technology. - Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. - Build business relationships with customers over phone, email and chat. - Understand customer needs and recommend Uline's best solutions. - Help customers navigate Uline's website and online ordering. - High school diploma or equivalent. Bachelor's degree **preferred.** - Excellent problem-solving, listening and communication skills. - Prior customer service experience is **a plus**, but if you are eager to learn, we will train you! **Customer Service Team Lead** From $33 to $38 per hour **Position Responsibilities / Minimum Requirements** - Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. - Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. - Provide feedback to management on processes improvements that increase efficiency and customer satisfaction. - Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching. - Handle escalated customer issues and provide weekly support for customer interactions. - High School diploma or equivalent required. Bachelor’s degree **preferred.** - 3+ years of customer service experience. - 2+ years of experience in a leadership / supervisory role preferred. - Effective communication skills. - For Bilingual Spanish roles - must be fluent in verbal and written forms. **Customer Service Management Trainee** From $29 to $34 per hour **Position Responsibilities / Minimum Requirements** - Master all aspects of customer service management through a comprehensive hands-on training program. - Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing cons…