About the Customer Service Department Manager role
Customer Service Department Manager positions focus on delivering results in their domain. This page aggregates open Customer Service Department Manager roles and what employers typically expect.
**Customer Service Department Manager** **Pay from $85,000 to $100,000 per year** **Texas Branch - Irving, TX** Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. **Careers Packed with Potential.** Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. **Position Responsibilities** - Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service. - Manage the daily activities of various Customer Service departments. - Evaluate team procedures and identify areas for improvement. - Review performance reports and suggest ways to increase efficiency. - Resolve escalated customer issues promptly. **Minimum Requirements** - Bachelor’s degree. - 3+ years of customer service management experience. - Demonstrated ability to effectively coach and develop a high-performing team. **Benefits** - Complete health insurance coverage and 401(k) with 6% employer match that starts day one! - Multiple bonus programs. - Paid holidays and generous paid time off. - Tuition Assistance Program that covers professional continuing education. **Employee Perks** - Best-in-class, clean, modern **air-conditioned** facilities. - First-class fitness center and beautifully maintained walking paths. **About Uline** Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-BW1 #LI-TX001 (#IN-TXMANC) #ZR-TXCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore [Uline.jobs](https://www.uline.jobs/#working-here) to learn more!
Salary estimate
$85,000 – $100,000/yr
Provided by the employer.
Resume tips for Customer Service Department Manager applicants
Lead with measurable achievements relevant to Customer Service Department Manager (numbers, scope, impact).
Mirror the exact keywords from the Customer Service Department Manager posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names.
Keep it to one page for early-career, two pages for senior Customer Service Department Manager candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Service Department Manager outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Service Department Manager problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Uline
Uline is actively hiring on Jobedly. Explore their open roles and what it's like to work there.