Customer Service Coordinator

Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success. We’re seeking a **Customer Service Coordinator** to join our team. This role serves as a key point of contact for customers, providing high-quality support through order processing, inquiry resolution, and proactive communication. You will ensure seamless customer experience while supporting transportation operations and contributing to both cost efficiency and customer satisfaction. **What you will be doing:** - Serve as the primary point of contact for customers, handling inquiries, orders, and issue resolution. - Manage order entry, updates, back orders, pricing, and fulfillment tracking. - Partner with Sales, Customer Service, and internal teams to ensure customer requirements and delivery expectations are met. - Address customer requests, including product inquiries, returns, credit requests, and complaints. - Process quality and warranty claims and ensure timely resolution. - Maintain accurate records of customer interactions and account activity. - Support transportation and logistics coordination to optimize service and costs. - Balance multiple priorities across phone and email while meeting service and productivity goals. - Other duties as assigned. **What We’re Looking For:** - High school diploma or GED required; Associate degree preferred. - Minimum of 1 year of customer service experience strongly preferred. - Strong communication and interpersonal skills with a customer-first mindset. - Detail-oriented with strong organizational and multitasking abilities. - Ability to work effectively in a fast-paced environment while managing competing priorities. - Professional, solutions-focused approach to problem solving. **What’s in it for you?** - Competitive compensation package - Full Benefits – Medical, Dental, Vision, and more! - Paid Time Off - 401(k) matching - Opportunity to get in with an industry leading organization - Team-oriented culture