Customer Service Coordinator - HP

**Job Title:** Customer Service Coordinator **Department**: Customer Service **Reports To**: Senior Manager of Sales Operations **Location**: Herb Pharm, 5448 Bierson Way, Central Point, OR, 97502 **Job Type**: Full-Time. **Hours:** **90-Day Training Schedule:** M-F, 7:30 am – 4:00 pm. **Post Training Schedule: M-F** 8:00 am – 4:30 pm, 2 Days Remote **FLSA Status**: Non-Exempt **Pay**: $20.00/hr. **About Herb Pharm** At **Herb Pharm**, we **inspire trust in plants** and **respect for nature** while **balancing purpose with profit**. Located in beautiful Williams, Oregon, we’ve been the nation’s leading liquid herbal supplement company for over 45 years. Our diverse organic farm and production facility works with 250+ plants to create over 500 liquid herbal extracts, distributed to grocery, natural food, and specialty stores nationwide. We’re committed to treating our employees with respect and gratitude, join us and be part of our mission! **Job Summary** Are you passionate about delivering exceptional customer service and supporting sales teams? We’re looking for a dynamic individual to join our team in a key role that will help drive success and growth at Herb Pharm, LLC! As a vital part of our team, you’ll be responsible for ensuring a seamless experience for our customers by accurately processing orders, answering product inquiries, and resolving any issues with professionalism and efficiency. Your contributions will directly impact the success of our sales operations and the overall growth of the company. If you're excited about making a difference and thrive in a fast-paced, customer-focused environment, we want to hear from you! **Key Responsibilities** - Responsible for answering all inbound phone calls courteously and efficiently. Ensures that all customer inquiries are answered promptly, professionally and to the customer’s satisfaction while following established policies and procedures. - Ensures that proper procedures are followed for order processing, returns, credits and discounts. - Ensures smooth and expedient handling of customer service complaints by serving as a professional point of contact. - Resolve problems in a business-like manner, documenting incidents as required, initiating a customer complaint record and forwarding complainant, complaint or both to the appropriate company personnel for handling. - Requests assistance from the Customer Service Lead and/or Customer Service Manager, as needed. - Ensures efficient department operation by participating in all team meetings, willingly assisting co-workers to balance workload, bringing opportunities for improvement to the attention of the Customer Service Manager and performing other administrative tasks, as assigned. **Qualifications & Skills** - Maintains and develops professional and technical knowledge, by attending educational workshops, reading industry professional publications, establishing personal networks and keeping abreast of relevant sales techniques. - Recommends new products or service opportunities to management based on customer inquiries. Communicates appropriate feedback received from the field to management. - Attends occasional special events, i.e., trade shows, retailer retreats and herbal conferences to build relationships and strengthen herbal knowledge. - Ability to exercise judgment and work in a fast-paced environment. - Proven ability to efficiently navigate and manage multiple software programs at once. - Proficiency in Office 365 **Education and Experience**: - High school diploma or equivalent - 1 year of related experience/training or 6 months or more of call center experience is required. **Working Conditions** The ideal candidate should possess an aptitude for quickly learning new computer software and be prepared for the physical demands of the role, including sitting for extended periods and lifting up to 49 lbs. Basic mathematical skills are required, including the ability to perform calculations like percentages an…