Customer Service Centre Consultant

Looking for a role where you can genuinely support people? Love problem-solving, helping customers, and working in a team that truly has your back? We’ve got you covered. Benefits! Start date: 17th August with onsite interviews being held on the 23rd and 24th July Permanent full-time opportunity with long-term career growth Melbourne-based role with future hybrid flexibility after 6 months Supportive culture with ongoing learning and development opportunities Dedicated 12-week onboarding and training program Rotating shifts between 6am–8:30pm Monday to Friday (penalty rates apply) Opportunity for weekend shift at double pay Annual bonus opportunity Salary: $74,531 inclusive of super ($66,545 + super + bonus + penalties) Your Next Role: We’re looking for customer-focused problem solvers to join the Service Centre team supporting customers during roadside assistance and accident-related situations. This is a highly supportive, fast-paced environment where empathy, resilience, and thinking on your feet are essential. You’ll work across multiple systems while coordinating solutions for customers and ensuring they feel supported every step of the way.This is a quality-focused environment with strong training, ongoing coaching, and genuine career development opportunities. What You’ll Do: Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries Triage customer situations and coordinate appropriate support services Liaise with external providers Answer overflow reception calls and transfer customers to the appropriate department Process claim lodgements and update customer records accurately within CRM systems Coordinate follow-ups and administrative tasks relating to customer cases Navigate multiple systems including CRM platforms and claims systems Deliver exceptional service while meeting quality, compliance, and service standards What You Need: Previous customer service or contact centre experience preferred (hospitality, retail, administration, or service backgrounds also encouraged to apply) Strong communication skills High emotional intelligence and resilience Ability to problem solve and think on your feet Confidence navigating multiple systems simultaneously Strong attention to detail and data accuracy Commitment to rotating rosters between 6am–8:30pm after training Positive attitude and willingness to learn Permanent work eligibility essential What Next? Apply now and kick-start your journey with one of our dedicated Talent team members