Customer Service - Capital Equipment Sales Support

Job Function: Service Job Family: Customer Services Location: US Remote Position Summary: Customer Service Representative is a first point of contact for our customers, making sure every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions — from sales and finance to operations and logistics. Job Overview: Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization. Provide order confirmations to customers. Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays. Contact appropriate parties to clarify orders and obtain additional information. Answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary, and may manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. Experience Required: 1-2 Years of experience in a customer service, ideally with capital equipment and/or in sales environment for international customers Experience of supporting customers via phone and email. Strong interpersonal and communication skills Can demonstrate good problem solving skills Experience of working with Salesforce or similar EBS system Strong cross functional communication, including Sales, Finance, Logistics and Manufacturing Operations teams Ability to work independently and as part of a team Proficiency in MS Office suite #LI- Remote