Customer Service Associate positions focus on delivering results in their domain. This page aggregates open Customer Service Associate roles and what employers typically expect.
Join our **Field Team** and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment! The **Customer Service Associate** provides an exceptional customer experience and assists with general upkeep of the store. **Location:** San Diego International Airport (SAN), Harbor Island Dr, San Diego, CA 92101 **Pay:** $17.75 hourly **Schedule:** Varies, weekend availability required **Benefits:** - Medical, Dental, and Vision Insurance - Employer-Paid Life Insurance - Disability Insurance - Paid Time Off - Paid Parental Leave - 401(k) with company match - Employee Discount **Job Responsibilities** - Greets and assists customers throughout their shopping experience - Maximizes sales by suggesting products and up-selling when appropriate - Remains knowledgeable of the store’s merchandise and current promotions - Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise - Assists with inventory and receiving of merchandise - Replenishes backstock to maintain appropriate levels of merchandise on the floor - Conducts markdowns of merchandise as instructed - Perform opening/closing duties, including securing cash registers and store security - Communicates customer complaints and inventory concerns to management in a timely manner - If identified as a keyholder, additional responsibilities will be assigned - Other duties as assigned
Salary estimate
$18 – $18/yr
Provided by the employer.
Skills for this role
SalesSecurity
Resume tips for Customer Service Associate applicants
Lead with measurable achievements relevant to Customer Service Associate (numbers, scope, impact).
Mirror the exact keywords from the Customer Service Associate posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication).
Keep it to one page for early-career, two pages for senior Customer Service Associate candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Service Associate outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Service Associate problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About WHSmith
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