Customer Service Associate - Rensselaer

**Responsibilities:** - Takes incoming phone calls and answers customer questions. - Handles any walk-in customers. - Collects payments. - Makes policy changes. - Assists with claims paperwork that is requested by the claim’s representatives. - Provides proof of insurance documents that are requested by clients. - Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed. - Any additional duties assigned by management. **Requirements for Success:** - High school diploma or GED equivalent. - 1 year of customer service experience. - Property & Casualty insurance license required or must be able to obtain this license within 2 years. - Proficient in Microsoft Suite. - Strong communication skills. - Strong time management and problem-solving skills. - Strong attention to detail and accuracy. **IFBI Perks:** - An organization that values work/life balance - Paid vacation/sick leave - 401(k) with match - Fulltime with a Monday - Friday schedule - Potential for a yearly bonus with a possible payout of up to 20% of the salary - Contests and incentives - Benefits eligibility within 30 days of employment - Negotiable pay based on level of experience - Collaborate in a team environment - Paid volunteer hours #FO #LI-KL1