Customer Service Assistant I

The Customer Service Assistant role is responsible for supporting department objectives by entering and retrieving data through Mouser software systems and supporting customer service initiatives. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS - Successful completion of CSA Training - Provide the highest level of customer service - Perform data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required - Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data - File, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as needed - Research and expedite customer requests. Monitor and ensure delivery date and product quality to meet customer requirements - Verify and process customer requests correctly. Provide price and delivery quotes to customer within company specified deadlines - Demonstrate effective time management and planning/organizing skills - Work effectively with other members of the team. Maintain a high level of commitment to achieve goals - Promote and maintain high standards of quality and service excellence - Take initiative to expand knowledge for position utilizing all available sources - Provide information regarding availability of in stock and out of stock items and help in order entry work for all regions globally - Accurately process customer transactions such as orders, quotes via email or Mouser web tool - Expand overall Mouser and product knowledge utilizing all available sources - Maintain regular attendance at work - Support local Customer Service teams and provide support for other teams when needed - Other duties as assigned SKILLS & CERTIFICATIONS - Skill evaluation: Behavioral (80%); Written Communication (80%), Excel (80%) - Ability and desire to provide excellent customer service - Proficient in using personal computer, data entry terminal and other common office equipment and software - Exhibit the potential and desire to advance to other positions - Exhibit strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution - Ability type data for long periods of time - Proficient typing, math and writing skills - PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software - Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen - Able and willing to be trained to speak to customers using a telephone headset - Professional verbal and written communication skills in English including in a telephone environment - Self-motivated and results oriented - Able to work independently or as part of a team - Able to work well under pressure of deadlines **CSA I** Requirements - High School Diploma or equivalent ### About the Company *Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers.* *Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company.* *Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline,…