Customer Service and Operations Representative

**Title**: Customer Service and Operations Representative **Reports to**: Credit and Customer Service Manager **General Description of Responsibilities:** A dedicated customer service and operations representative must handle customer-facing duties as well as general operations tasks. The ideal candidate is familiar with Excel, has excellent communication and multitasking skills, a positive attitude, is a self-starter, and has a strong work ethic. Candidates should be resourceful and proactive in addressing issues as they arise, and able to prioritize and manage time effectively. This is an on-site position. **Specific Responsibilities:** - Handle customer inquiries over the phone and via email. - Work with customers in resolving complaints and problems. - Maintain accurate customer, order, and account data in Business Central to ensure quality, consistency, and completeness. - Review transactions and records for accuracy, identify discrepancies, and take corrective action. - Provide feedback on current processes, systems, and workflows to identify opportunities to improve efficiency, data integrity, and Customer experience. - Document issues, both technical and operational, consistently. - Learn new areas of technology in which our products are offered. - Handle overflow of internet orders as needed. - Process mail orders as needed. - Take incoming orders over the phone as needed. - Issuing Credits and processing returns paperwork as needed. - Cover the reception area as needed. - Perform related and/or special work as assigned. **Position Requirements:** - People-oriented with excellent communication skills - Customer service experience - Proficient in Microsoft Office, particularly Excel - Strong attention to detail and the ability to analyze information, maintain accuracy, and support process improvements. - Organized, self-motivated, and good time management skills - BA in Business Administration or related field preferred **Publishing Ministry Commitment**: Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God’s grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way. **Personal Qualities**: This position contributes in a meaningful way to the Christian calling and ministry work of Crossway. Candidates should therefore demonstrate a love for God’s word and his church. They should be committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine. They should have a genuine faith in Jesus Christ as their Lord and Savior and be an active participant in a local church. Candidates should demonstrate a pleasing personal demeanor with a servant’s heart. **Benefit Program**: - Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs - Three medical plan options available with monthly premium costs for a family from $125-$300 - Life, long term, and short term disability insurance for full time employees paid by company - Additional voluntary life insurance offerings paid by employee - Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.) - 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule) - Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.) **Salary**: Salary Range: $21-$24 hourly. The position provides a competitive salary based on previous work experience, education, acquired skills, and established relationships. The…