Customer Service Ambassador (Career Growth Opportunity)

**Mac Haik’s Southway Ford – Brand New Fleet Facility** Mac Haik’s Southway Ford is not looking for “just another employee.” We are hiring a **high-caliber professional** who takes pride in organization, communication, and delivering exceptional service. This is a **frontline administrative role** inside our **brand-new, state-of-the-art fleet facility**, where professionalism, attention to detail, and accountability are non-negotiable. If you are someone who: - Naturally takes ownership - Communicates clearly and confidently - Stays organized under pressure - And wants to **build a long-term career—not just earn a paycheck** …we want to meet you. * * * ## **What Makes This Role Different** This position is more than answering phones and entering data. You will be the **operational backbone of our service department**, ensuring every interaction and every transaction is handled with precision and care. You will also have the opportunity to **learn the service and automotive operations side of the business**, opening the door for **career advancement into leadership or advisor roles**. * * * ## **Key Responsibilities** - Serve as the **first impression of our service department**—in person and over the phone - Accurately collect and manage customer and vehicle information - Document customer concerns with clarity and attention to detail - Coordinate scheduling and service flow to keep operations efficient - Prepare estimates and ensure accuracy in repair orders - Support Service Advisors and technicians with administrative coordination - Track vehicle progress and **proactively communicate updates** - Review and finalize invoices with precision - Deliver clear, professional explanations of completed work and charges - Maintain organization in a fast-paced, high-volume environment * * * ## **Who You Are** We’re looking for someone who stands out, not blends in. - Highly organized and detail-driven - Polished communicator (both written and verbal) - Energetic, confident, and professional - Comfortable managing multiple priorities without losing accuracy - Tech-savvy and quick to learn new systems - Customer-focused with a **problem-solving mindset**, not just a “task” mindset - Reliable, accountable, and career-oriented - Bilingual (Spanish and English) is a plus **No automotive experience required** — we will train the right person with the right mindset. * * * ## **Minimum Expectations** - High school diploma or equivalent - Ability to stay on your feet for extended periods - Comfortable working in a fast-paced environment where standards are high * * * ## **Compensation & Benefits** - Competitive pay (based on professionalism and capability) - Flexible scheduling options - Health insurance - PTO & sick leave - 401(k) * * * ## **Why Join Southway Ford?** - Work in a **modern, state-of-the-art facility** - Be part of a **high-performing, professional team** - Gain valuable operational experience in a growing industry - Build a **long-term career path, not just a job** * * * ## **Final Note to Applicants** We are serious about building a strong team. If you are looking for a role where **effort is optional or details don’t matter**, this is not the position for you. If you are ready to **grow, learn, and perform at a high level**, we encourage you to apply.