Customer Service Agent

## About Us Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention ## Position Summary Novra Corp is seeking a Customer Service Agent to provide exceptional service by assisting customers, answering questions, and supporting daily customer service operations. This role is ideal for individuals who enjoy helping others and creating positive customer experiences. ## Responsibilities - Provide accurate information regarding company services and procedures - Resolve routine customer concerns and escalate complex issues when necessary - Maintain accurate customer records and documentation - Process customer requests efficiently and professionally - Coordinate with internal departments to support customer needs - Follow established customer service procedures and quality standards - Maintain confidentiality of customer information - Support administrative tasks related to customer service - Perform additional duties as assigned ## Qualifications - High school diploma or equivalent required - Excellent verbal and written communication skills - Strong customer service and interpersonal abilities - Basic computer proficiency and data entry skills - Strong organizational and problem-solving skills - Ability to work independently and in a team environment