Customer Service Advisor positions focus on delivering results in their domain. This page aggregates open Customer Service Advisor roles and what employers typically expect.
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. OPERATIONS The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. THE ROLE We are looking for a Customer Service Advisor (French Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Supervisor, you will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
Salary estimate
$68,000 – $92,000/yr
Provided by the employer.
Skills for this role
Communication
Resume tips for Customer Service Advisor applicants
Lead with measurable achievements relevant to Customer Service Advisor (numbers, scope, impact).
Mirror the exact keywords from the Customer Service Advisor posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication).
Keep it to one page for early-career, two pages for senior Customer Service Advisor candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Service Advisor outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Service Advisor problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About farfetch
Farfetch is actively hiring on Jobedly. Explore their open roles and what it's like to work there.