Customer Service, Administrative Support (Part-time)

**Join a team that helps create a smooth, welcoming experience for our Parks & Recreation customers. This part-time role is a great opportunity for someone who enjoys both customer service and behind-the-scenes administrative support. From helping customers register for programs and reserve facilities, to keeping records accurate and operations running smoothly, this position plays an important part in the day-to-day success of the team. If you are detail-oriented, adaptable, and enjoy supporting both people and processes, we encourage you to apply.** **Required Education and Experience****:** - Graduation from high school or GED. - Must be at least 18 years of age. - One (1) or more years of customer service experience. **Preferred Qualifications****:** - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Strong attention to detail and accuracy **Available Schedule:****** - This position will be up to 24 hours per week. - Candidate must be available to work some evenings and weekends. - Hours will vary based on operational needs and individual availability. **The anticipated hiring range for the Customer Service Assistant** **position is $19.92** **(first step) to $20.91** **or $21.96** **(second or third step).** The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Three steps are included in this salary range, allowing opportunity for annual movement through the steps. **INCLUDED BENEFITS:** - Oregon Public Employee Retirement System (PERS) retirement contributions paid by employer for part-time, year-round positions. - Paid sick leave - one (1) hour accrued for every 30 hours worked. - Access to the City's [fully equipped fitness center](https://medfordoregon.gov//files/assets/public/human-resources/documents/recruitment/gym-flyer.png) 24/7 **Essential Functions of the Position:** - Processes customer transactions for entry into Rogue X, program registration and facility rentals. - Handles and reconciles cash from daily transactions - Responds to requests for information from the public, internal departments, and employees. - Organizes and schedules mass communication to staff, customers, program participants, and residents. - Analyzes and reports on survey data from various department and recreation programming surveys. - Responsible to process program registrations, basic and advanced facility reservations, individual and mass cancellation refunds. - Assist with the following: - Configuration and maintenance of the department’s registration and reservation software in preparation for seasonal registration and reservation dates. - Providing support to the Recreation Division. - Verifying employee’s scheduled hours, time off, and overtime; provides hours to the payroll department for timely processing. - Scheduling of annual contractual reservations. - Completes various seasonal projects, events, and/or tasks assigned by the Customer Service Supervisor. **Other Functions of the Position:** - Upholds the values of the organization and has strong customer service orientation. - Handles job stress and interacts effectively with others in the workplace. - Fosters an environment that embraces diversity, integrity, trust, and respect. - Is an integral team player, which involves flexibility, cooperation, and communication. - Performs other related projects and duties as assigned. - Demonstrates regular, reliable, and punctual attendance. **Competencies:** **Customer Orientation**- Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends. **Active Listening**- Effective performers…