Customer "Sales" Representative - Plumbing

Customer Sales Representative (Plumbing Industry) Remote | Part-Time | $12–$16/hr (DOE) | M-Fri ### Are you friendly, reliable, and confident on the phone? Do you enjoy helping people and building rapport through conversation? Are you ready to join a company that truly values its team and rewards hard work? If you’re looking for a stable, professional role with growth potential — this could be the perfect fit! ### About Us We’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right. ### What You’ll Do As a Customer Sales Representative, you’ll be the first point of contact for our customers — delivering exceptional service while identifying opportunities to connect them with the right products and solutions. You’ll thrive in a fast-paced, phone-based environment where relationship-building, active listening, and sales skills go hand in hand. Must have sales experience! Key Responsibilities: - Answer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathy - Engage customers in consultative conversations to understand their needs, recommend services, and book appointments - Proactively identify opportunities to upsell or cross-sell products and services that add value for customers - Handle inquiries, schedule technicians, and ensure seamless communication between customers and the operations team - Accurately follow company procedures for scheduling, documentation, and follow-up - Meet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfaction ### What We’re Looking For We’re seeking someone who’s positive, dependable, and comfortable balancing both service and results. You’ll be a great fit if you have: - 3+ years of customer service experience, preferably in a call center phone-based (trades) environment - Ability to work independently and in a remote environment - Some entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking) - Service Titan experience a plus - Strong communication and active listening skills - The ability to multitask, stay organized, and follow through on details - Comfort using multi-line phone systems, Microsoft Office, and Google Workspace - A dependable, proactive attitude and a desire to grow with the company ### What We Offer - Competitive pay: $12–$16/hour (based on experience) - Flexible PTO plan (vacation, personal, and sick leave) - 401(k) with company match - A supportive, team-oriented remote environment that values communication and accountability - Ongoing training and career growth opportunities within a respected local company ### Ready to Join Our Team? If you’re a motivated, customer-focused professional looking to build a long-term career with a company that treats you like family, we’d love to hear from you! Apply today and take the next step toward a rewarding future. Equal Opportunity Employer