Customer Revenue Analyst

## Customer Revenue Analyst DISHER is currently partnering with a global supply chain solutions organization on their Customer Revenue Analyst opportunity. In this role, you will own revenue performance across their existing customer base, balancing growth (upsell/cross-sell) and retention (upgrades/renewals/churn). You will be the data-driven analyst that acts as the bridge between the Account team and Customer Success. You will use HubSpot as your system of record and Power BI as your storytelling engine. **What it's like to work here:** This organization empowers high-performance teams to solve complex challenges through creativity, partnership, and technology. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated. With a focus on work-life balance and professional development, this company provides meaningful opportunities for technical and personal advancement in a distributed workplace. ### What you will get to do: Planning and Modeling: - Own annual revenue planning and monthly forecasting for enterprise customers. - Build growth scenario models (upsell potential, pricing elasticity) and churn risk simulations. - Conduct margin analysis by customer segment and service tier. Process and Governance: - Design and maintain the lead-to-cash workflow for renewals and expansions within HubSpot. - Manage forecast process (stage progression, commit vs. best-case) and opportunity stage governance. - Coordinate with Deal Desk on non-standard renewal pricing and contract terms. - Document all workflows and orchestrate cross-functional handoffs (Sales to Account Management to Customer Success) Analytics and Dashboards: - Build and maintain executive Power BI dashboards tracking: - Pipeline Health (coverage, velocity, win rates) - Retention (NRR, GRR, churn by segment) - Productivity (attainment, time-to-close) - KPI Governance (define metrics, data dictionaries, and cadence) Technology and Innovation: - Serve as the HubSpot RevOps Subject Matter Expert. - Implement AI workflow orchestration within HubSpot - Leverage Power BI for predictive modeling, churn probability, Customer Lifetime Cycle (CLV), using DAX and integrated datasets. ### What will make you successful: - At least 5 years in Revenue/Sales Operations (B2B/SaaS preferred) - Advanced HubSpot expertise with the ability to build custom reports, workflow automations, deal pipeline management, and property creation. - Proven Power BI experience with DAX, data modeling, paginated reports, embedded dashboards, and business insights. - Strong Excel skills for ad-hoc modeling and scenario analysis. - Experience with forecasting, retention metrics, and executive presentation. - Ability to turn complex data into simple, actionable stories. - Ability to spot risks before they materialize. - Desire to be in a cross-functional team environment and be the bridge between Account Managers, Customer Success Managers, and ELT priorities. - Must have the current and continuing right to work in the United States of America without restrictions or expirations.