Customer Policy & Solutions Business Analyst

**FirstEnergy at a Glance** We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. **About the Opportunity** This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. **This is a full-time, on-site located at any FirstEnergy location; Akron, Ohio is preferred.** FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience. The estimated pay range for this role is $71,400 - $112,200. The pay range for certain locations, including the state of New Jersey, include a 20% differential to account for an increased cost of living, making the pay range for NJ $85,680 - $134,640. **Summary** This position sits within the Customer Programs & Solutions organization and supports the design, regulatory approval, implementation planning, and evolution of customer-facing energy programs aligned with the energy transition. The team focuses on electrification, distributed energy resources (DER), electric vehicle (EV) infrastructure, demand response (DR), virtual power plants (VPP), and emerging technologies that improve customer outcomes while supporting grid modernization and regulatory objectives. The Analyst will serve as an individual contributor supporting regulatory strategy, program development, and stakeholder engagement activities. This role works across a distributed, matrixed organization and contributes to initiatives that are often first-of-kind, evolving, and developed in a fluid regulatory and policy environment. **Responsibilities Include:** - Support the design, development, and regulatory approval of customer programs related to electrification, DER, EV infrastructure, demand response, VPP, and emerging technologies. - Conduct business-specific and strategic research; analyze and synthesize qualitative and quantitative information; interpret results; and translate findings into clear recommendations and deliverables. - Support development of regulatory filings and associated materials (e.g., testimony, exhibits, workpapers, discovery responses, comments, presentations), coordinating inputs across internal partners. - Support cost-benefit analysis and economic assessments, including building conceptual frameworks, reviewing consultant-prepared analyses, validating assumptions, and translating results into regulatory-ready narratives. - Support program funding, budget development, and recoverability strategies, including familiarity with rate structures, riders/trackers, pilots, and rate design fundamentals as they relate to program design and cost recovery. - Lead or support discrete project-based workstreams: build and maintain workplans, coordinate timelines and dependencies, track deliverables, and support on-time, high-quality submissions. - Collaborate across cross-functional and matrixed teams (Legal, Rates, Engineering, Operations, Finance, IT, Program Delivery, vendors, and external partners) to advance program objectives. - Support vendor and partner coordination related to program development, analysis, evaluation/EM&V planning, compliance, and performance reporting. - Develop and maintain program documentation (e.g., requirements, process maps, implementation plans, risk logs, decision records) and identify opportunities to improve processes, controls, and repeatability. - Conduct benchmarking of peer utilities and industry…