Customer Platform Architect (Middle East)

🌀 THE COMPANY Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide. 🎯 THE ROLE The Customer Platform Architect will be responsible for supporting customers in the deployment of their on-premise infrastructure hosting Filigran products, conducting regular health checks, and providing advisory support during the pre-sales process regarding on-premise infrastructure requirements. The role of the Customer Platform Architect is essential to ensure proper sizing of the infrastructure for new on-premise customers, to adapt deployments to specific technological and security contexts, and to guarantee the reliability of this infrastructure in supporting our customers’ threat management operations. 💼 YOUR RESPONSIBILITIES 1. Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs. 2. Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure. 3. Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements. 4. Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders. 5. Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests. 🤝 WHO YOU’LL WORK WITH Briefly describe the team environment and collaboration style: - The CPA ME will be part of the KSA’s team while reporting to the global manager of the CPA function. - The CPA works closely and continuously with Customer Success Managers, Solution Engineers, and Engineering teams. 🧬 PROFILE WE’RE LOOKING FOR - Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage) and exposure to cloud environments (AWS, Azure, GCP). - Practical experience with containerization runtimes and orchestration platforms such as docker, podman and kubernetes. - Solid understanding of kubernetes architecture and helm-based application deployments. - Strong problem-solving skills and the ability to diagnose complex infrastructure issues. - Background in customer-facing technical roles. - Fluent in English. - Fluent in Arabic. - Comfortable working in a remote, async-first environment, with strong autonomy and ownership. - Bonus: Previous experience in the cybersecurity industry. - Communication skills to explain complex technical concepts to various audiences (customers, internal teams, both technical and non-technical individuals, etc.). - Analytical mindset and the ability to identify effective solutions for infrastructure challenges. - Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain. - Team player with collaboration skills, capable of working with multidisciplinary teams. 🌱 WHY JOIN FILIGRAN? MORE THAN JUST A JOB. We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster. ⭐ What we believe We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative. 💻 How we work We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster…