Customer Outcomes Lead

Rockstar is recruiting for a company that is building the operating system for the healthcare finance industry. Healthcare organizations run on fragmented systems, spreadsheets, and manual processes that make it difficult to understand what is happening financially. The company helps provider organizations close faster, improve collections, and operate with real-time financial visibility grounded in the underlying transactions that drive their business. Today, some of the largest and most sophisticated provider organizations in the country rely on them for critical financial workflows and decision-making. As their customers succeed, new organizations are pulling them in through referrals, partnerships, and word of mouth. This role offers enormous ownership and influence over the company's trajectory. ### About the Company Healthcare organizations run on fragmented systems, spreadsheets, and manual processes that make it difficult to understand what is happening financially. The company is building the operating system for healthcare finance. They help provider organizations close faster, improve collections, and operate with real-time financial visibility grounded in the underlying transactions that drive their business. Today, some of the largest and most sophisticated provider organizations in the country rely on the company for critical financial workflows and decision-making. As customers succeed, new organizations are pulling them in through referrals, partnerships, and word of mouth. You will have enormous ownership and influence over the company's trajectory. If you want to work directly with customers, solve hard problems, and help define the future of healthcare finance, they'd love to talk. ### The Role You'll own customer outcomes from onboarding through long-term success. This is not a traditional customer success role. Instead, you'll work directly with CFOs, controllers, and revenue cycle leaders while partnering closely with Product, Engineering, and Sales. You will report directly to the Founder and CEO. You'll spend time in spreadsheets, data exports, reconciliations, implementation plans, customer calls, product reviews, and support escalations. Sometimes you'll help a CFO understand a revenue variance. Other times you'll work with Engineering to diagnose broken integrations, reconciliations that don't tie, and data questions that need answers tonight. ### Own the Outcome **Your primary responsibility is to ensure that every customer becomes a reference customer.** This work takes sharp prioritization, active problem solving, and relentless follow-through. You are the customers' trusted advisor, helping customers improve how they operate while surfacing product gaps and solving issues. In practice, you'll: - **Lead implementations from kickoff to first value** - **Drive integrations, configuration, validation, and stakeholder alignment** - **Support customers through critical moments like month-end close, audits, and board reporting** - **Identify and resolve risks before they become problems** - **Serve as the primary partner on how the company fits into the customer's business** ### Compound **Every customer interaction should make the next customer more successful.** In addition to solving issues for individual customers, you will build systems from that experience to improve quality and efficiency. In practice, you'll: - **Build and cultivate deep, trust-based customer relationships, the most important asset** - **Reduce time-to-value through better onboarding processes and playbooks** - **Create customer health signals and operational metrics** - **Document and automate repeatable work** - **Partner with Product and Engineering on what gets built next** ### Who You Are **Non-negotiable: You're financially literate and credible with a CFO.** You understand how healthcare finance works (charges, collections, net revenue, AR, write-offs, and reconciliations) well enough to identify issues, solve problems,…