Customer Onboarding Specialist

Protecting and building a future shaped by original ideas, innovations, and creativity. From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides an end-to-end brand integrity platform across e-commerce, social media and emerging AI platforms. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement so that brands can move faster, protect revenue, and preserve brand equity across every digital touchpoint. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products. Founded by Harvard Law graduates in 2020, MarqVision recently raised Series B, bringing total funding to $89M, and is backed by Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, and Softbank. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world. How You'll Make an Impact at MarqVision As a Customer Onboarding Specialist at MarqVision, you will play a critical role in shaping the first experience new clients have with our brand protection platform. In the process of a new customer signing their contract, you’ll be the one who assesses their needs, sets up their account, configures our tools to match their enforcement goals, and ensures everything is running smoothly before handing off to our operations team. Working closely with Sales, Customer Success, and Operations, you’ll coordinate across teams and regions to deliver a seamless onboarding experience. No two customers are the same, and you’ll adapt your approach to each one. What you’ll Achieve Coordinate and deliver pre-sales assessments to AEs and clients. Assess new customer needs during and after contract signing to define the scope of brand protection services, success metrics, and the right product configuration for their specific enforcement challenges. Recommend the appropriate service package based on abuse types, customer IPR, and relevant enforcement volume. Closely communicate with customers and internal teams to walk customers through the onboarding process, gather requirements, and communicate next steps clearly. Align customer expectations with our service scope, ensuring customers understand what to expect before their account transitions to our operations team. Build and improve internal process documentation and standard operating procedures, as well as help train team members on updated workflows. Manage a pipeline of onboarding requests from sales teams across multiple global regions, prioritizing time-sensitive deliverables and meeting deadlines. Coordinate with external partners and internal teams (including Product and Engineering) to ensure smooth execution and escalate issues as needed. Maintain detailed onboarding records and reports, contribute to ongoing process improvements that make the team more efficient and scalable. Skills You Bring 3+ years of experience in customer onboarding, implementation, project management, or customer success–ideally in a SaaS or tech environment. Interest in or exposure to brand protection, intellectual property, e-commerce, or online marketplaces is a plus (no deep expertise required; we’ll teach you the domain). Excellent organizational skills with the ability to juggle multiple customer projects at different stages simultaneously, across global time zones. Strong communication skills (verbal and written) with the ability to lead customer-facing meetings, present scoping findings, and build trus…