Customer Lead

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. Role Mission You will be responsible for managing and developing the relationship with one or more of CUBEs customers, who are top tier banks. You'll be the interface between the customer(s) and CUBE across the entire relationship. You will collaborate closely with teams across the organisation (e.g. Client, Intelligence & Analytics, Technology and Operations) in order to provide a consistently high level of service to our clients. Key Responsibilities: - Build relationships with CUBE’s customers, managing day-to-day interactions. Help drive increased engagement between the clients and CUBE, ensuring clients are satisfied with the services they receive, we deliver desired outcomes and to improve upon any areas of dissatisfaction. - Lead and own CUBE’s end-to-end implementation projects from initial customer engagement, statements of work, project tracking and exceptional delivery. - Lead customer facing meetings to present project status updates, demonstrate platform functionality and build strong relationships with customers. - Ensure unrivaled customer service and retention, by exceeding expectation and proactively managing any issues arising during the relationship. - Present and Lead customer meetings (on and off site, as required). - Support effective transition to Business As Usual (BAU). - Work closely with internal functions to ensure legal, financial and technical requirements are fully satisfied and approved for each customer engagement. - Maintain existing and develop new relationships with partners as necessary to ensure customers receive a high quality, aligned service proposition. - Perform UAT testing of customer releases, as required. - Be the voice of the client. Gather their requirements and feedback and communicate this to the internal teams to influence the continued development of the product offering, acting as an advocate for the customers - Constantly improve your industry knowledge through webinars / events / readings. What we’re looking for: - Project management and delivery of change and technology transformation within the financial sector; in particular, regulatory-driven initiatives. - Demonstrable experience of first-class client focus, relationship building, problem solving and teamwork. - Exposure to Risk and Compliance based implementation projects. - Strong understanding of large-scale programme delivery (Agile, DevOps, waterfall) – SCRUM qualif…