Customer Intake Associate

Company Description Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We’re re-imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success. For more information, please visit [www.ayrwellness.com](http://www.ayrwellness.com/). Job Summary The Intake position is the initial first point of contact for our Dispensaries. So, you set the tone! It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome. Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for cleanliness of the front desk and lobby area. Duties and Responsibilities - Provides the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality. - Process-in patients and customers by validating identification and entering information into our POS system. - Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files. - Provide all new patients/customers with a brief explanation of services. - Become well educated with all cannabis products offered and/or be willing to learn - Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager - Act as the liaison to all departments on security needs - Motivated to learn and execute new tasks during downtime - Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready Qualifications - Must stay current and adhere to all policies and regulations of the state cannabis agency. - Must meet age requirement as outlined by state cannabis agency. - Able to pass all background checks as required by state cannabis agency. - Able to accommodate scheduling that may include varied shifts, weekends and holidays. - Maintain regular and punctual attendance. - Must be able to communicate effectively with customers/caregivers and team members. - Prior customer service experience in a hospitality, pharmacy, customer services or retail environment. - Works in a timely manner and strives to increase productivity - Demonstrated oral and written communication capabilities Education High school diploma/GED required Experience 1-3 years working in a retail setting or inventory setting Competencies (Knowledge, Skills, and Attitude) Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation. Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly…