Customer Experience Representative positions focus on delivering results in their domain. This page aggregates open Customer Experience Representative roles and what employers typically expect.
CUSTOMER EXPERIENCE REPRESENTATIVE JOB SHIFT Monday - Friday 8am - 4:30pm PAY RANGE $17-20, based on experience Why Choose Jolly? • Competitive Bi-Weekly Pay, 401K Retirement Matching • Health Benefits that include: Medical, Dental, Vision • Paid Training (We Pay You to Learn on the Job) • 10 Days of PTO, 6 Paid Holidays • State of the art facility includes a full court basketball/event center that is available to employees and their families or friends • NEXSTAR Company - Training and coaching • Work Hard, Play Hard! Motivated team players who like to have fun • Work/Life Balance • Community Focus • Office Support WHY WE NEED YOU Because we offer top of the line products and services, we need top of the line Customer Experience Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career. THE BIG TASK You will promote customer satisfaction by converting incoming customer calls into booked service appointments. KEY SUB TASKS You will need to learn the call script in order to sound professional and authentic when speaking with our customers. Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager.
Salary estimate
$17 – $20/yr
Provided by the employer.
Skills for this role
Communication
Resume tips for Customer Experience Representative applicants
Lead with measurable achievements relevant to Customer Experience Representative (numbers, scope, impact).
Mirror the exact keywords from the Customer Experience Representative posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names.
Keep it to one page for early-career, two pages for senior Customer Experience Representative candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Experience Representative outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Experience Representative problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Jolly Plumbing | Drains | Heating | Air
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