Customer Experience Center Coordinator

At **ABB**, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. **This position reports to:** Technical & Design Promotion Manager \_\_ The **Customer Experience Center (CXC) Marketing Specialist** is the lead contact, ambassador, and project manager for the ABB Electrification CXC center(s). This position will design, implement, and measure the overall strategy and processes for ensuring an outstanding customer experience and return on investment for the Electrification business area (BA). The work model for the role is: Hybrid; Mebane, NC #Li-Hybrid **Responsibilities:** - Build a comprehensive strategy to attract, engage and activate target audiences for CXC visitations. - Deliver Electrification branding, messaging and value propositions as presented through the CXC offerings including general product and factory knowledge. - Maintain and manage on-line process for inviting, hosting, and tracking of a variety of customers, employees, executives, government officials, media and other CXC visitors. - Ensure subject matter experts are on site to support customer visit agenda topics including product experts, manufacturing personnel and customer account managers. - Host and coordinate day-of CXC and factory tours for guests. - Management and coordination of all meeting and event logistics encompassing activities such as scheduling, catering, transportation, accommodations, meeting space design, AV requirements, security approvals and additional administrative needs (e.g. gifts, name tags, photos, etc). - Drive awareness of the CXC offering and capabilities by creating various marketing elements including websites, videos, brochures, social media posts, newsletters, campaigns, virtual tours etc. - Oversight and maintenance of the CXC area and displays to ensure proper performance and manage updates, improvements and break/fix activities as needed. - Engage product, sales, and marketing teams internally to drive an on-going focus for continued investment for long-term success. - Project manager for the design and development of additional CXCs across ABB with an Electrification presence. Manage the CXC budget to plan and demonstrate a positive ROI. - Key performance indicators (KPIs) are engagement metrics (visitors, net promoter score (NPS)and digital interactions) and conversion metrics (opportunities /wins, orders growth). - Communicate CXC schedule, KPIs and customer feedback to key leadership. **Requirements:** - 5+ years of marketing and/or communications experience. - Strong project management skills and attention to detail. - Basic understanding of digital marketing including marketing automation platforms and campaign design. - Ability to work cross-functionally with marketing, sales, product management and the factory. - Confident, can-do attitude to positively present and represent the ABB brand and culture. - Firm commitment to the customer and an outstanding customer experience. Candidates must already have work authorization that would permit them to work for ABB in the US **What's in it for you** We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, nation…