Customer Experience Associate - Shelbyville

**Responsibilities:** - Works closely with customers and discusses our discounts. - Resolves issues about any of our discounts or programs. - Reaches out to customers and sets appointments. - Cross-sells to our customers with regards to the Multi-Line discount. - Handles incoming calls and answers any questions. - Collects payments and makes policy changes. - Sets up bill accounts and works on other simple billing requests. - Submits claims paperwork that is requested by the claim’s representatives. - Provides proof of insurance documents that are requested by clients. - May assist with INFB Health Plans. - Any additional duties assigned by management. **Requirements for Success:** - High school diploma or GED equivalent. - 3 years of customer service experience, insurance experience preferred. - Property & Casualty insurance license required or must be able to obtain this license within a year. - Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly. - Ability to communicate with a variety of audiences. - Strong time management and problem-solving skills. - Strong attention to detail and accuracy. - Ability to interact professionally with our internal and external clients. - Proficient in using Android and Apple phones. - Ability to have patience and understanding in guiding customers through technology. **IFBI Perks:** - An organization that values work/life balance - Paid vacation/sick leave - 401(k) with match - Fulltime with a Monday - Friday schedule - Potential for a yearly bonus with a possible payout of up to 20% of the salary - Contests and incentives - Benefits eligibility within 30 days of employment - Negotiable pay based on level of experience - Collaborate in a team environment - Paid volunteer hours #FO #LI-KL1