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Customer Escalations Representative

lessen · Scottsdale, AZ
Full-timeResidential R&MTechnology$94,000–$126,000/yr
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About the Customer Escalation Representative role

Customer Escalation Representative positions focus on delivering results in their domain. This page aggregates open Customer Escalation Representative roles and what employers typically expect.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Customer Escalations Representative (CER) I is a member of the Account Operations team. This role involves working with and supporting the Customer Service Organization (CSO) team to ensure continued delivery of exceptional service to our clients. The CER I reviews and resolves client escalations and other complaints and communicates with residents regarding their maintenance experience. Hours may vary with one weekend day requirement.

Salary estimate

$94,000 – $126,000/yr
Provided by the employer.

Resume tips for Customer Escalation Representative applicants

Interview preparation

Prepare concrete STAR-format stories that show Customer Escalation Representative outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Customer Escalation Representative problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About lessen

lessen is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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